SHIPPING
When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
● USA: 3–4 business days
● Europe: 6–8 business days
● Australia: 2–14 business days
● Japan: 4–8 business days
● International: 10–20 business days
[Covid-19] When will I get my order?
Our fulfillment times [for all products/t-shirts/phone cases/etc.] may be longer than usual and may continue to increase until things get back to normal. We’re seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.
It’s difficult to predict the shipping times. You can follow our product manufacturing times and add an additional time for shipping on top of them:
| Shipments from US | Shipments from EU | |
|---|---|---|
| DTG | 2-7 Days | 2-7 Days |
| Embroidery | 2-7 Days | 2-7 Days |
| All-Over Print | 2-7 Days | 2-7 Days |
| Stickers | 2-5 Days | 2-5 Days |
| Mugs | 2-5 Days | 3-8 Days |
| Sublimation | 2-5 Days | 2-5 Days |
| Wall Art | 2-5 Days | 2-5 Days |
Where will my order ship from?
We work with an order fulfillment company with facilities worldwide!
Are In-Store pickups possible?
In store picks can be done on a number of items, however please note in-store pickups will not minimize or override production times. For in-store pick-ups at our Bozeman location, please contact thinkhighermontana@gmail.com for details.
What are shipping rates?
Shipping charges for your order will be calculated and displayed at checkout. Shipping rates will vary depending on multiple variable such as shipping provider, weight and size of the package, and other factors.
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your
purchases.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at contact@thinkhighermontana.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
How are your products made?
We work with multiple print-on-demand drop shippers. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at contact@thinkhighermontana.com
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at contact@thinkhighermontana.com within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!